IMPORTANT INFORMATION ABOUT PAYMENT, REFUND AND CANCELLATION POLICY
Mangrove Village Adventures for water Sports maintains the
https://www.mvadventures.in website (”Site”).
Cardholder must retain a copy of transaction records and Merchant policies and
rules
User is responsible for maintaining the confidentiality of his account
Payment Confirmation: Once payment is made, the confirmation notice will be sent
to the client via email within 24 hours of receipt of payment.
Cancellation policy: Cancellation and refund of the booking will be subject to
the policy of each attraction and will be mentioned on the booking terms and
conditions.
Cancellation Policy*
If cancellations are made 20 days before the start date of the trip, 25% of the
total tour cost will be charged as cancellation fees.
If cancellations are made 10-20 days before the start date of the trip, 50% of
the total tour cost will be charged as cancellation fees.
If cancellations are made within 5-10 days before the start date of the trip,
75% of the total tour cost will be charged as cancellation fees.
If cancellations are made within 0-5 days before the start date of the trip,
100% of the total tour cost will be charged as cancellation fees.
In case MVA initiates the cancellation due to unforeseen weather conditions or
government restrictions, a full refund will be done as per the refund policy.
Cancellations are strictly subjected to cancellation policies mentioned on the
website & are irrespective of the date of booking.
Refund policy*
The applicable refund amount will be processed within 15 business days.
For more information, please feel free to contact us.